1. Introduction
Perth Home Loan Broker ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our broker introduction service.
We operate as a broker introduction service, connecting you with qualified finance brokers from our network. We are not a credit provider or financial adviser.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: Name, phone number, email address
- Enquiry details: The type of finance you're seeking and general information about your requirements
- Website usage data: Pages visited, time spent on site, and general browsing patterns (collected via cookies)
We do not collect sensitive financial information such as income, assets, or credit history. This information is collected by the broker you are matched with, subject to their own privacy policy.
3. How We Use Your Information
We use your personal information to:
- Match you with appropriate brokers from our network
- Share your contact details and enquiry with matched brokers so they can contact you
- Respond to your questions and requests
- Improve our website and services
- Comply with legal obligations
4. Sharing Your Information
We share your information with:
- Matched brokers: When you submit an enquiry, we share your contact details and enquiry information with one or more brokers from our network who may be able to assist you
- Service providers: Third parties who help us operate our website (e.g., hosting, analytics)
- Legal requirements: When required by law or to protect our legal rights
We do not sell your personal information to third parties.
5. Cookies and Analytics
Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings. We may use analytics services such as Google Analytics to understand how visitors use our site.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
To exercise these rights, contact us at loans@perthhomeloanbroker.com.au.
8. Third-Party Brokers
Once we connect you with a broker, your dealings with that broker are subject to their own privacy policy and terms. We encourage you to review their privacy practices before providing additional information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: loans@perthhomeloanbroker.com.au
Website: https://perthhomeloanbroker.com.au